Kin Co. has a standard processing time of 2 to 3 business days before initiating shipping of an order. 

Order processing takes place on business days from Monday to Friday, excluding holidays. 

It is important to note that Kin Co. cannot be held liable for any unforeseen delays in delivery, which may occur due to circumstances beyond our control.

Our shipping policy encompasses both shipping and handling fees. Due to the fact that our Shipping Manager is responsible for shipping each item, we apply a handling fee to cover the cost of compensating them fairly for their labor and the time it takes to carefully package each item in every order.

Additionally, we factor in the possibility of shipping cost fluctuations caused by variables such as address, weather conditions, and other factors beyond our control. Our shipping price is all-inclusive and covers the entire United States and many different international countries.

We are happy to provide priority or expedited shipping.

Please be aware that it will require the an additional cost which we will invoiced to you.

Once your order has shipped you will receive a confirmation email where you will find a link to track your order. In order to check the status of your shipment just click on the link.

​If you do not receive a shipping confirmation email please check your spam or junk folder. If you cannot locate the shipping confirmation email, please email us at contact@thundervoicehatco.com.

We do ship internationally, however, taxes and duty charges will be applied based on your country's laws.

International orders are final sale and are ineligible for refunds or returns.

We do not cover additional taxes and fees. You are responsible for any duties or fees associated with shipping internationally.

If you refuse to pay the international fees and duties, you cannot get a refund for your order. 

​By placing an order you agree to the terms and conditions of international shipping laws, duties and fees, and our return/refund policy.

​Due to international shipping companies, customs, and the inability to track the package once it leaves the country,

We can not offer a timeframe on when your items will arrive.

​International orders are now being handled through DHL. Due to high international duties and fees, we are no longer using USPS and UPS to deliver international orders.

Our hats are sent with a signature confirmation to ensure their safe delivery to you.

​Unfortunately, if your item/order is lost or stolen we are not able to replace the item, as many of our products are limited editions and one of a kind.

Thank you for your understanding.

We are not responsible for incomplete or incorrect addresses returns. 

If an order is returned because of an incomplete or incorrect address, you are responsible for any additional shipping costs.

Returned International orders are required to pay shipping for the order to be shipped again.

Returned International orders cannot be refunded for incorrect or incomplete addresses.

Items can only be shipped to one address per order. 

To ship to multiple addresses, please place a separate order for each location.

If you have made an error in your shipping address, please reach out to us as soon as possible. We can update or change a shipping address more efficiently earlier on. Email us at contact@kincompany.co

If your item is damaged in transit be aware that we are not able to replace many items, as many of our products are limited editions and one of a kind. If an order arrives damaged please reach out to us at contact@kincompany.co If an item has been damaged in transit, we will request any photos of the damage for our records.

During promotional sales and discounts, orders will take longer to ship do the high volume of orders placed.

We do our best to get orders out as soon as possible.

Please be mindful our team is always working as quickly and as efficiently as possible. 

If you have any questions please email us at contact@kincompany.co

During the Winter Holidays, we do our best to get orders out as soon as possible.
Please be mindful our team is always working as quickly and as efficiently as possible. 

Once a package is in the hands of the postal service (USPS, UPS, FEDEX, DHL etc.) we have no control over how they determine to process or where/how it travels in transit.

We will announce deadlines for shipping for International orders and US domestic orders.

We cannot always guarantee arrival in time for holiday gifting.

If you have any questions please reach out to us at contact@kincompany.co